Returns & Exchanges

Due to the perishable nature of our exotic snacks, we prioritize food safety and generally do not accept returns on opened food items. If you receive a damaged or incorrect order, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our team within 48 hours of delivery with your order number and clear photos of the items or packaging issues.

• 2.
  Review Process

  Our quality control specialists will review your claim to ensure it meets our safety and eligibility guidelines for exotic imports.

• 3.
  Return Authorization

  If a return is required for non-perishable merchandise, we will provide a pre-paid shipping label and a Return Merchandise Authorization (RMA) number.

• 4.
  Resolution

  Once approved, your refund or store credit will be processed within 5-7 business days, or a replacement shipment will be dispatched immediately.